Requirements for returns & exchanges

Within 14 days - you must contact our support team about any issues with your order within 14 days of delivery.

Includes original packaging & product in like-new condition - any returned product(s) must be returned with any original packaging, and in the condition which the product(s) arrived. Any returned product(s) shipped back to SPX Labs will be at the buyers/purchasers own cost, we will not cover any cost related to return shipping. SPX Labs may reject the returned product if there is damage to the product and/or product packaging. If a returned product is rejected, no refund will be issued to the customer, and the customer may choose to have the product shipped back to them at their own cost. If the customer chooses not to ship the product back to them, SPX Labs will recycle or dispose of the product.

Process

1. Contact info@spxlabs.com

2. If an order or product is deemed eligible for return by SPX Labs support, we will request you ship the product(s) back to us for inspection, at your own expense.

3. Ship the package to us.

4. Wait for confirmation of receipt from SPX Labs support staff.

 If you have any additional questions about our returns process, or any other aspect of our purchase experience, please contact support at: info@spxlabs.com

Thank you for shopping with us!